Privacy & Data Protection Policy

Effective Date: 1 April 2026

At HomesKitsPro, we are committed to protecting the privacy and security of our customers’ personal data. This Privacy Policy describes how Homefix Kits Pro (“we,” “us,” or “our”) collects, uses, processes, and protects your information when you visit and make a purchase from homeskitspro.com.

1. Who We Are

Our website address is: (https://homeskitspro.com). HomesKitsPro is a brand owned and operated by Homefix Kits Pro, a business legally registered in Kenya. We are an online retail store dedicated to providing high-quality household appliances, electronics, tools, energy solutions, and home improvement products delivered nationwide across Kenya.

For customer convenience, order collections and authorized returns can be dropped off at our physical package hub at Mbogo House, Ground Floor, Stall B3, Moi Avenue, Nairobi CBD.

2. Information We Collect For Orders

To fulfill your purchases and provide reliable customer service, we collect personal information necessary to process your transactions when you checkout on our site:

  • Identity Data: Full Name.

  • Contact Data: Phone Number and Email Address.

  • Delivery Data: Shipping Address, Billing Address, County, and nearest town/drop-off point.

Payment Card & Mobile Money Security: We do not store, view, or have access to your full credit card numbers or M-Pesa PINs. All financial transactions are encrypted and processed securely through our PCI-compliant, third-party payment gateways (Paystack and Safaricom M-Pesa).

3. Who We Share Your Data With

We respect your privacy. We do not sell, rent, lease, or trade your personal information to third parties for marketing purposes. We only share your data with trusted third parties strictly necessary to complete your order:

  • Fulfillment & Courier Partners: Your name, phone number, and delivery address are shared with our regional logistics providers to ensure your items are successfully delivered to your doorstep or local town collection point.

  • Payment Processors: Transactional details are securely transmitted to Paystack or processed via M-Pesa to authorize and validate your payments.

4. Cookies & Site Tracking

If you visit our login page, we set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in to an account, we set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies are automatically removed.

5. Data Retention: How Long We Keep Your Information

For users that register an account on our website, we securely store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information for order management support.

Transactional data and invoice records are retained for as long as legally required under Kenyan business and tax laws.

6. What Rights You Have Over Your Data

If you have an account on this site, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are legally obliged to keep for administrative, legal, tax, or security purposes.

7. Embedded Content From Other Websites

Pages on this site may occasionally include embedded content (e.g., videos from YouTube, images, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website directly.

These third-party websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content if you have an account and are logged into that specific website.

8. Contact Us & Privacy Inquiries

For any privacy-related inquiries, data erasure requests, or to exercise your user rights, please contact our data management team directly using our official operational business channels:

  • Legal Entity Name: Homefix Kits Pro

  • Official Support Email: admin@homeskitspro.com

  • Primary Support Phone: +254 712 675537

  • Business WhatsApp Support: +254 142 000227

  • Physical Hub Address: Mbogo House, Ground Floor, Stall B3, Moi Avenue, Nairobi CBD, Kenya

  • Operational Business Hours: Monday – Saturday, 9:00 AM – 9:00 PM (EAT)